LoFi Weekly Refund and Return Policy

Overview: At LoFi Weekly, we strive to ensure satisfaction with every purchase. However, we recognize that there may be circumstances under which a refund or exchange is necessary. This policy outlines the terms under which such refunds and returns are processed.

Digital Products (Sample Packs, Templates, and Digital Downloads):

  1. Refunds: Due to the digital nature of our products, all sales are generally final. Refunds for digital products are only offered under exceptional circumstances, such as duplicate purchases or technical defects that we are unable to resolve.
  2. Exchanges: We do not offer exchanges of digital products as they are delivered via download and cannot be returned.

Physical Products (Merchandise):

  1. Returns: You may return any physical product within 30 days of receipt for a full refund or exchange, provided that the item is in its original condition and packaging. Items returned beyond this period, or in a used condition, will not be eligible for a refund or exchange.
  2. Exchanges: If you wish to exchange an item for a different size, color, or product, you may do so by returning the original item for a refund and placing a new order for the desired product.
  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a fault on our part (e.g., incorrect or defective item).

Procedure: To initiate a return or request a refund, please contact our support team via our website with your order details and a brief explanation of your reason for return or need for a refund. Our team will assess your request and provide further instructions.

Exceptions: Special circumstances, such as promotional offers or limited edition items, may have specific terms that supersede this general policy. Please refer to the specific terms provided at the time of purchase for these exceptions.

Contact Information: For any questions or concerns regarding our Refund and Return Policy, please reach out to our support team through the contact information available on our website.

By purchasing from LoFi Weekly, you acknowledge that you have read, understood, and agree to adhere to this Refund and Return Policy.